Halo Journey Australia

Additional Information

Fees & payment terms a. Fees for appointments must be paid at the time of booking. b. If an ongoing and regular time slot is booked for counselling or life coaching appointments, payment for each scheduled appointment will be processed as follows: i. If you have nominated a stored credit card, your card will be charged on the day of each scheduled appointment. ii. If you are paying by bank transfer, the full amount must be received at least 24 hours prior to each scheduled appointment. If payment is not received at least 24 hours prior, the invoice will be considered overdue. Bank Transfer payments a. If your preferred payment option is to make a bank transfer, the full amount must be received at least 24 hours prior to your appointment. b. If payment is not received at least 24 hours prior to your appointment, the invoice will be considered overdue. c. Please ensure you allow sufficient processing time for your bank transfer to clear. Overdue invoices a. If an invoice becomes overdue, Halo Journey Australia will issue up to three (3) overdue invoice reminder emails to the client using the email address provided on file. If payment is not received after these reminders, we may take further action to recover the outstanding amount, which may include suspending future appointments/services and/or referring the matter to a third-party debt collection process (where permitted by law). Any reasonable costs incurred in recovering overdue payments may be payable by the client. Third-party funding a. It is important to note that third-party funders do not pay late cancellation or missed appointment fees. These are your responsibility even if your appointment is normally funded by a third party. Late arrival a. If you are late for an appointment, your session may be less than the duration of time it was booked for, so that we can make sure the appointment for the next client starts on time.Please note you will still need to pay the full amount in these circumstances. Other professional services (charged pro rate) a. In addition to scheduled appointments, our practice is to charge on a pro-rated basis for other professional services that you may require, such as: i. Report writing ii. Telephone conversations that last longer than 15 minutes iii. Attendance at meetings or consultations which you have requested iv. Time required to perform any other service you may request of your practitioner b. These services are charged on a pro-rated basis in line with the hourly rates